CAPS: Talent Development

Course Details

  • Course Type: Credential (Module)
  • Course Length: 2 hours
  • Course Provider: NAAEI
  • CECs: 1

CAPS: Talent Development

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Course Description

Optimum property performance depends on having high-performing site teams. While community managers have the most day-to-day responsibility for managing their site teams, the CAPS plays a crucial role in monitoring that performance, and remediating when necessary. In some situations, the CAPS may step forward and take on a central role, such as during property sales, or when making employment termination decisions. Moving from managing a single property to managing multiple property teams presents a new set of challenges for many CAPS.

At the end of this module, you will be able to:

  • Maintain open and productive communication with site teams, even when they are geographically distant from you
  • Manage team members who may have more expertise than you do
  • Understand the role you play in retaining valuable, high-performing team members
  • Ensure that your site team recruits qualified candidates in a legally compliant manner

Ensure that your site team members:

  • Are sufficiently trained and integrated into the team
  • Function well as a team
  • Receive the mentoring, coaching, and feedback they need to grow as professionals
  • Are treated in a manner that is both fair and dignified should discipline or separation become necessary
  • Manage site teams during a property sale, whether you are on the seller’s side or the buyer’s side

Note: This is an individual course module for the CAPS credential. See CAPS Online for certification requirements.

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