Frequently Asked Questions
How do I create a Visto Account?
How do I purchase a course?
Which courses can I take to earn CECs?
Most courses offered on Visto count for Continuing Education Credits (CECs) needed for credential renewals. You may find out the number of CEC credits offered for each course on the product description page under “Course Details”.
You can view the complete collection of CEC courses here.
How many times can I take a course?
A course will be scored the first time it is taken, and the learner may retake the course if they receive a failing grade. Once a course is successfully passed, the material can be referenced as needed with no limit.
Are courses purchased on Visto transferrable?
Courses purchased through Visto cannot be purchased by one user and reassigned to a different user after purchase. Each course must be purchased under the intended User’s profile.
Do courses expire once purchased?
Please be advised that you will have access to your course for one year from the date of purchase; however, credential programs, including coursework and exam, must be completed within the six-month enrollment period. The course subscription will expire and the course will be removed from your list of courses on the anniversary of your purchase.
Information can be found here:
How do I get my NAA Member Discount?
If you are an active NAA member and have added your NAA member ID to your Visto Account, the member discount will automatically be applied to the price when the courses are added to your cart. For information on how to become an NAA member, contact the National Apartment Association.
My voucher code or promotional code is not working. How do I get assistance?
Please contact Grace Hill Learner Support at (866) 472-2344.
Affirm Help Center
Credential Classes (CAM, NALP, CAS, IROP and CAPS)
If you need to cancel your online credential course, you may only do so within seven days from the date of payment. Refund requests must be made in writing to Visto Support. You will receive a refund of the purchase price less a $75 administrative fee. Refunds will be made within 14 days of the request, and in the same form as payment was received. No refunds or cancellations will be granted after 7 days from the purchase date. No refunds or cancellations will be granted on courses that have already been started.
Training Essentials Courses
There will be no refunds for individual Training Essentials courses.
Continuing Education Courses (CECs)
There will be no refunds issued for individual continuing education courses.
Please submit a support ticket if you need additional help with a purchase. Support Ticket Link