Customer Service 1: Be Proactive

Course Details

  • Course Type: Course
  • Course Length: 30 minutes
  • Course Provider: Grace Hill
  • CECs: 0

Customer Service 1: Be Proactive

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Course Description

90% of people stop doing business with a company after just one negative customer service experience. Are you prepared to offer top-quality customer service at all times?

In this course you will learn:

  • The importance of competence to strong customer service
  • How to use positive language
  • Strategies for keeping cool when conflict occurs
  • Time management and negotiation tips and how to ask for feedback from customers

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