Optimum property performance depends on having high-performing site teams. While community managers have the most day-to-day responsibility for managing their site teams, the CAPS plays a crucial role in monitoring that performance, and remediating when necessary. In some situations, the CAPS may step forward and take on a central role, such as during property sales, or when making employment termination decisions. Moving from managing a single property to managing multiple property teams presents a new set of challenges for many CAPS.
At the end of this module, you will be able to:
Maintain open and productive communication with site teams, even when they are geographically distant from you
Manage team members who may have more expertise than you do
Understand the role you play in retaining valuable, high-performing team members
Ensure that your site team recruits qualified candidates in a legally compliant manner
Ensure that your site team members:
Are sufficiently trained and integrated into the team
Function well as a team
Receive the mentoring, coaching, and feedback they need to grow as professionals
Are treated in a manner that is both fair and dignified should discipline or separation become necessary
Manage site teams during a property sale, whether you are on the seller’s side or the buyer’s side
Note: This is an individual course module for the CAPS credential. See CAPS Online for certification requirements.
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