CAPS: Talent Development

Course Description

Optimum property performance depends on having high-performing site teams. While community managers have the most day-to-day responsibility for managing their site teams, the CAPS plays a crucial role in monitoring that performance, and remediating when necessary. In some situations, the CAPS may step forward and take on a central role, such as during property sales, or when making employment termination decisions. Moving from managing a single property to managing multiple property teams presents a new set of challenges for many CAPS.

At the end of this module, you will be able to:

• Maintain open and productive communication with site teams, even when they are geographically distant from you
• Manage team members who may have more expertise than you do
• Understand the role you play in retaining valuable, high-performing team members
• Ensure that your site team recruits qualified candidates in a legally compliant manner

Ensure that your site team members:

• Are sufficiently trained and integrated into the team
• Function well as a team
• Receive the mentoring, coaching, and feedback they need to grow as professionals
• Are treated in a manner that is both fair and dignified should discipline or separation become necessary
• Manage site teams during a property sale, whether you are on the seller’s side or the buyer’s side

Note: This is an individual course module for the CAPS credential. See CAPS Online for certification requirements.