The decisions a CAPS makes every day have an impact on many people, and in ways both immediate and far-reaching. It is the responsibility of the CAPS to balance the interests of all stakeholders in a way that ensures the portfolio properties are financially successful and legally compliant. At the same time, the CAPS must serve the needs of the renting public in a way that is both ethical and professional. This module is designed to prepare CAPS to recognize and serve the needs of property stakeholders in a way that maximizes the financial health of the property.
At the end of this module, you will be able to:
Work with property owners to clarify their ownership goals
Identify and understand key parts of the management agreement that establish the management company’s responsibilities and obligations
Create regular owner’s reports to keep the property owner informed of the status of the property
Recognize the ways in which lenders, regulatory agencies, and local, state, and federal laws affect the management of multifamily housing properties
Coach your site team to provide a safe, habitable living environment for residents, while remaining in compliance with Fair Housing laws
Ask yourself the questions that lead to ethical decision-making
Note: This is an individual course module for the CAPS credential. See CAPS Online for certification requirements.
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