Module 2 of NALP Online: This module highlights the importance of image, reputation and brand in the apartment industry. Leasing Professionals learn how to make sure their property is successfully marketed, uses customer service strategies and is in the best showable condition at all times (and are provided with a checklist to help them). In order to understand the important role they play in marketing and maintaining their own community, learners will view stories from experienced Leasing Professionals as well as see sample properties from the prospective resident’s point of view.
Note: This is an individual course module for the NALP credential. See NALP Online for certification requirements.
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